Quality Assurance

At Boots hearingcare and David Ormerod Hearing Centres our hearing aid audiologists are highly qualified in evaluating hearing loss as well as fitting and programming hearing aids. All our staff regularly receive training through our excellent staff training centre. We ensure that our hearing aid audiologists keep up-to-date with the latest advances in Audiology and hearing technology, as well as current trends in Audiology and the best ways to look after our clients to help them have better hearing.

Approved quality standards

Our hearing aid audiologists aim to offer the very best service and work to NHS approved quality standards, which are monitored by independent auditors. All our centres use the very latest hearing assessment and fitting systems.

Expert unbiased advice from our qualified hearing aid audiologist

Our expert hearing aid audiologists understand the challenges of many different types of hearing loss and the needs of a wide range of people. The solution that our hearing aid audiologists recommend to you will depend on how much hearing you have lost, your lifestyle, your concerns about style and your budget.

No obligation

You are welcome to come to us for an initial consultation, a free 5-minute test or free full hearing assessment, even if you don’t choose to buy a hearing aid from us.

60-day money back guarantee*

We are confident that if you do buy a hearing aid from Boots hearingcare and David Ormerod Hearing Centres you will receive first-class service and support and the very best that digital technology can offer. However, if you do find you’re not entirely happy with your hearing aid within 60 days, we’ll give you a full, no quibble refund.

Complete aftercare and support

Our service includes a full hearing assessment with one of our expert hearing aid audiologists, hearing aid fitting, comprehensive follow-up and support, at no extra cost, to ensure you get the most from your hearing aids.

Customer Care helpline

And to make sure we always give you the best service, we also provide a Customer Care helpline to help you with any hearing problems you may have. Call us on 0845 270 0980, Monday to Thursday (8.30am to 6.30pm) Friday (8.30am to 5.00pm) and Saturday (9.30am to 1.00pm) and we’ll be pleased to help.

* Excludes Hearplus

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